Shipping & Return Policy

Shipping & Return Policy for Tradex Systems Pvt Ltd

Shipping Policy

General Information

Processing Time - All orders are processed within  7 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates - Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are 9.00 AM – 9.00 PM IST. Please note that delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Tradex Systems Pvt Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Tradex Systems Pvt Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Return Policy

Return & Refund Process

Return Window - You have [insert number of days] days after receiving your item to request a return.

Eligibility - To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Shipping - To start a return, you can contact us at [insert contact information]. Items sent back to us without first requesting a return will not be accepted. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we’ve received and inspected your return, we’ll let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tradexsystemspvtltd@gmail.com

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Questions

If you have any questions concerning our shipping or return policy, please contact us at tradexsystemspvtltd@gmail.com